Fachpublikationen und wissenschaftliche Beiträge, die in Zusammenhang mit MeKIDI, unserer Projektarbeit und unseren Themen stehen, haben wir hier für Sie aufgelistet.

Gnewuch, U., Maedche, A. (2022). “Hybride Mensch-KI Service-Agenten“. In: Bruhn M., Hadwich K. (Eds). Smart Services. Forum Dienstleistungsmanagement. Springer Gabler, Wiesbaden.

Schloß, D., Gnewuch, U., and Maedche, A. (2022) Chatbot Analytics mittels Betriebsdaten, to appear in: HMD Praxis der Wirtschaftsinformatik.

Seiffer, A., Gnewuch, U., and Maedche, A. (2021). Understanding Employee Responses to Software Robots: A Systematic Literature Review. In Proceedings of International Conference on Information Systems (ICIS) 2021, Austin, TX, USA. [ResearchGate Link] [Publisher Link]

Gnewuch, U., et al. (2022) Opposing Effects of Response Time in Human Chatbot Interaction: The Moderating Role of Prior Experience. to appear in: Business & Information Systems Engineering (BISE).

Benke, I., Gnewuch, U., and Maedche, A. (2022). Understanding the impact of control levels over emotion aware chatbots. Computers in Human Behavior (CHB).

Benke, I., Feine, J., Venable, J., and Maedche, A. (2021). „On the Implementation of Ethical Principles in Design Science Research“. In: AIS Transactions on Human-Computer Interaction, 12 (4), 206–227. Doi:10.17705/1thci.00136 [Publisher Link]

Benke, I. (2020): Towards Design Principles for Trustworthy Affective Chatbots for Virtual Teams. Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020). Marrakesh, Morocco, June 15-17. [Publisher Link]

Benke, I., Gnewuch, U., and Maedche, A. (2020). “Impact of Control Features on Human Autonomy and Trustworthiness of Affective Chatbots in Virtual Teams”. In: Proceedings of the 4th International Workshop on Chatbot Research (CONVERSATIONS 2020). Amsterdam, Netherlands, November 23-24. [Publisher Link]

Benke, I., Knierim, M. T., and Maedche, A., (2020). “Chatbot-based Emotion Management for Distributed Teams: A Participatory Design Study. In: Proceedings of the ACM on human-computer interaction, 4, (CSCW2), Article 118  [ResearchGate Link] [Publisher Link]

Feine, J., Morana, S., and Maedche, A. (2020). “Designing Interactive Chatbot Development Systems”. In: Proceedings of the 41st International Conference on Information Systems (ICIS 2020), India. [ResearchGate Link] [Publisher Link]

Feine, J., Adam, M., Benke, I., Maedche, A., & Benlian, A. (2020). “Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study”. In: Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020). Kristianssand, Norway, December 2-4. [ResearchGate Link] [Publisher Link]

Gnewuch U., Feine J., Morana S., Maedche A. (2020). “Soziotechnische Gestaltung von Chatbots”. In: Portmann E., D’Onofrio S. (eds). Cognitive Computing. Edition Informatik Spektrum. Springer Vieweg, Wiesbaden. [Publisher Link]

Jussupow, E., Meza Martinez, M. A. , Maedche, A., and Heinzl, A, (2021)  Is This System Biased? – How Users React to Gender Bias in an Explainable AI System. In Proceedings of International Conference on Information Systems (ICIS) 2021, Austin, TX, USA.